Reseller and Trade Account Terms and Conditions Last updated: 24 July 2026 1. About These Terms These Reseller and Trade Account Terms and Conditions apply to approved reseller and trade account holders purchasing products from Eight Motorcare Limited. Please read these Terms carefully before applying for an account or placing an order. By applying for a reseller or trade account, accepting these Terms online or placing an order using an approved account, you confirm that: you have read and accepted these Terms; you are acting wholly or mainly for the purposes of a trade, business, craft or profession; you are authorised to accept these Terms on behalf of the relevant business; and the information supplied in your account application is accurate and complete. These Terms do not apply to purchases made as a consumer. Consumer purchases are subject to our retail terms and applicable consumer law. 2. About Eight Motorcare Limited These Terms are issued by: Eight Motorcare Limited 47 London Road Kirton Boston Lincolnshire PE20 1JB Email: Info@eightmotorcare.co.uk Telephone: 07787 084399 In these Terms, “Eight Motorcare”, “we”, “us” and “our” refer to Eight Motorcare Limited. 3. Definitions In these Terms: Account Holder means the business, sole trader, partnership, company or other organisation approved for a Reseller Account or Trade Account. Business Day means Monday to Friday, excluding public holidays in England. Contract means the contract between Eight Motorcare and the Account Holder for the sale and purchase of Products. Delivery Address means the address entered or selected by the Account Holder during checkout. Order means an order placed by the Account Holder through our website or another method accepted by us. Products means the vehicle cleaning solutions, chemicals, accessories and other goods supplied by Eight Motorcare. Reseller Account means an approved business account intended primarily for Account Holders purchasing Products for onward resale. Trade Account means an approved business account intended primarily for Account Holders purchasing Products for use within their own professional or commercial activities. Website means the Eight Motorcare website and online store. 4. Account Eligibility Reseller and Trade Accounts are available only to genuine businesses and professional operators. We may request information or evidence to verify an application, including: the applicant’s legal or trading name; business address; company number; VAT number, where applicable; website or social-media details; details of the applicant’s trade or business; anticipated order quantities; intended use of the Products; and proof of identity or authority to act for the business. Providing information does not guarantee approval. We may approve, decline, suspend, reclassify or close an account at our reasonable discretion. We are not required to provide a reason for declining an application where doing so could disclose confidential fraud-prevention, security or commercial information. 5. Account Categories 5.1 Reseller Accounts A Reseller Account is intended for businesses purchasing Products for onward resale to their own customers. Approved resellers may sell Products through physical premises, their own website, online marketplaces or other legitimate sales channels, subject to these Terms and applicable law. 5.2 Trade Accounts A Trade Account is intended for businesses purchasing Products for use in providing their own services or carrying out their own commercial activities. Examples may include: vehicle valeters; detailers; car washes; garages; body shops; vehicle dealerships; fleet operators; and other vehicle-care professionals. Products purchased using a Trade Account must not be purchased primarily for onward resale unless we have given prior written approval or changed the account to a Reseller Account. 5.3 Account classification Reseller and Trade Accounts may receive different prices, offers, product availability or purchasing conditions. We may reclassify an account where its ordering activity or use of the Products does not match the account category originally approved. 6. Account Security The Account Holder is responsible for: keeping its login details and passwords secure; limiting access to authorised employees or representatives; ensuring that account information remains accurate; notifying us promptly of unauthorised access or suspected misuse; and all Orders placed through its account unless caused by our own security failure. An Account Holder must not: share its account with another business; allow another business to use its prices; create multiple accounts to obtain additional discounts; provide false or misleading information; use another customer’s account; or attempt to access pricing for which it has not been approved. Account pricing and account access are personal to the approved business and cannot be transferred. 7. Prices 7.1 Account-specific pricing Reseller and Trade Accounts have separate pricing structures. The prices shown after the Account Holder logs into its account are the prices available to that Account Holder at that time. Different Account Holders may receive different prices depending on factors including: account category; order quantities; purchasing history; Products ordered; promotions; negotiated arrangements; and other legitimate commercial considerations. Approval for one pricing category does not create an entitlement to another category or to the lowest price available to another Account Holder. 7.2 Price changes We may change Reseller and Trade prices at any time. A price change will not affect an Order that we have already accepted unless: there is an obvious pricing error; the Account Holder has provided incorrect information; the Order is changed at the Account Holder’s request; or the parties agree otherwise in writing. Prices displayed before login, in previous correspondence, in an earlier price list or on a previous Order are not guaranteed for future Orders. 7.3 Pricing errors We take reasonable care to ensure that prices are correct. Where a Product has been listed at an obviously incorrect price, we may reject or cancel the affected Order before dispatch and refund any payment received. We may contact the Account Holder and offer the opportunity to place a new Order at the correct price. 7.4 VAT Any VAT or other tax legally chargeable will be shown during checkout or on the relevant invoice. 7.5 Promotional offers Promotional codes, discounts and special offers: are subject to their stated conditions; may be restricted to particular Products or Account Holders; may be withdrawn at any time before an Order is accepted; cannot be exchanged for cash; and cannot be combined unless expressly stated. 8. Resale Prices Resellers are independently responsible for deciding the prices at which they resell Products. Any recommended retail price, suggested price or promotional guidance provided by Eight Motorcare is a recommendation only. Resellers remain free to: set their own retail prices; offer discounts; run their own promotions; and decide how Products are priced for their customers. Nothing in these Terms requires a reseller to sell or advertise a Product at or above a particular price. 9. Placing Orders Orders may be placed through our Website or through another ordering method expressly accepted by us. The Account Holder is responsible for checking the Order before submitting it, including: Product names; sizes; fragrances or variations; quantities; prices; billing information; delivery information; and delivery service. Submitting an Order is an offer to purchase the Products in accordance with these Terms. An automated order acknowledgement confirms that we have received the Order. It does not necessarily mean that we have accepted it. A Contract is formed when we issue a dispatch confirmation or otherwise expressly confirm acceptance of the Order. Each accepted Order forms a separate Contract. 10. Refusing or Cancelling Orders We may decline, hold or cancel an Order before dispatch where: Products are unavailable; payment has not been authorised or completed; the price or Product information contains an obvious error; the Order appears fraudulent or unauthorised; the Order breaches these Terms; delivery restrictions prevent us from fulfilling the Order; we reasonably believe the Products may be resold or used unlawfully or unsafely; the Account Holder has provided inaccurate information; the Account Holder’s account has been suspended or closed; or fulfilling the Order would breach a legal, regulatory or carrier requirement. Where we cancel an Order after receiving payment, we will refund the amount paid for the cancelled Products and any associated delivery charge that is no longer applicable. 11. Payment All Reseller and Trade Orders must be paid for in full at checkout. We do not provide credit or invoice payment terms unless a separate written agreement has been signed by Eight Motorcare. Payment must be made using a payment method offered during checkout. The Account Holder confirms that: it is authorised to use the selected payment method; the payment information supplied is accurate; sufficient funds are available; and the payment does not breach any law or third-party right. We may delay dispatch until cleared payment has been received. The Account Holder is responsible for any legitimate bank, card, currency-conversion or payment-provider fees charged directly to it. 12. Product Availability and Information All Products are subject to availability. We may: discontinue Products; change Product sizes or packaging; update labels or instructions; alter formulations where reasonably necessary; limit order quantities; and substitute packaging following a branding or regulatory update. We will not materially substitute the Product itself without the Account Holder’s agreement. Product images are provided for general illustration. Packaging, colour and appearance may vary slightly because of manufacturing, photography, screen settings, batch variations or packaging updates. Quantities, dimensions and volumes are subject to normal reasonable manufacturing tolerances. 13. Delivery Charges The standard Eight Motorcare retail postage policy does not apply to Reseller or Trade Orders. Delivery charges for Reseller and Trade Orders are calculated separately during checkout. The delivery charge may depend on: the weight and volume of the Order; the number and size of parcels; the delivery postcode; the delivery service selected; carrier charges; whether any Products are subject to transport restrictions; whether specialist packaging is required; and any additional delivery services requested. The delivery charge displayed and accepted at checkout forms part of the total Order price. Free delivery thresholds, fixed retail postage prices and other delivery offers advertised to retail customers do not apply unless expressly stated for Reseller or Trade Accounts. 14. Delivery We deliver only to destinations and postcodes made available during checkout. Delivery estimates are estimates only unless we have expressly guaranteed a delivery date in writing. We will take reasonable steps to meet estimated delivery times, but delivery may be affected by: carrier delays; adverse weather; road closures; industrial action; peak trading periods; stock shortages; hazardous-goods restrictions; incorrect delivery information; events outside our reasonable control; and unsuccessful delivery attempts. We are not liable merely because an estimated delivery date is missed. The Account Holder should not schedule work, promise onward delivery or make binding arrangements that depend on a delivery arriving by an estimated date. We may deliver an Order in separate consignments where reasonably necessary. Unless otherwise stated during checkout, the Account Holder will not be charged additional delivery fees solely because we divide an Order into multiple consignments. 15. Delivery Information and Failed Deliveries The Account Holder must provide a complete and accurate Delivery Address. The Account Holder is responsible for ensuring that: someone is available to receive the delivery where required; the delivery location is safe and accessible; any access restrictions are disclosed; the delivery can legally be completed; and appropriate arrangements exist for receiving chemical Products. Where delivery fails because of incorrect information, refused delivery, restricted access or the absence of an authorised recipient, the Account Holder may be required to pay the reasonable costs of: redelivery; returning the Products to us; storage; specialist handling; and replacing Products damaged or rendered unsaleable as a result. 16. Risk and Ownership Risk of loss or damage passes to the Account Holder when: the Products are delivered to the Delivery Address; the Products are left at an authorised safe place; the Products are delivered to a person or location nominated by the Account Holder; or where the Account Holder arranges collection or its own carrier, the Products are handed to that carrier or collector. Ownership of the Products passes to the Account Holder once we have received full cleared payment and the Products have been dispatched. 17. Inspection of Deliveries The Account Holder must inspect each delivery as soon as reasonably possible. Visible damage, leakage, shortages or incorrect Products should be reported to us within two Business Days of delivery. The Account Holder should provide: its business name; the Order number; details of the affected Products; photographs of the outer packaging; photographs of the Products and damage; details of any leakage; batch numbers where visible; and any other information reasonably requested. Damage or defects that could not reasonably have been identified during the initial inspection must be reported promptly after discovery. Failure to report visible delivery damage promptly may affect our ability to investigate the claim with the carrier, but does not exclude rights that cannot legally be excluded. The Account Holder must retain the Products and packaging until we confirm whether they should be returned, inspected or safely disposed of. 18. Incorrect, Damaged or Defective Products Where Products are incorrectly supplied, damaged before risk passes or defective, we may ask the Account Holder to return them or provide evidence of the issue. Where a valid claim is accepted, we may, as appropriate: replace the affected Products; refund the price paid for the affected Products; provide a credit against a replacement Order; or offer another reasonable remedy agreed with the Account Holder. The Account Holder must not dispose of, alter, use, dilute, decant or resell Products that are the subject of a claim unless we have authorised this or disposal is immediately necessary for safety reasons. Nothing in these Terms excludes any condition, warranty or remedy that cannot lawfully be excluded. 19. Non-Fault Returns Business customers do not receive an automatic right to cancel or return Products merely because they have changed their mind. We may accept a non-fault return at our discretion where: the Account Holder contacts us within 14 calendar days of delivery; we approve the return in writing before it is sent; the Product is unused, unopened and undamaged; all seals remain intact; the Product remains in its original packaging; the Product is in a fully resaleable condition; the batch, safety and identification information remains present; and the return can be transported legally and safely. The Account Holder is responsible for the cost and risk of returning non-fault Products. Original delivery charges are not normally refundable for non-fault returns. We may deduct reasonable inspection, handling, repackaging or loss-of-value costs. Any applicable deduction will be explained before the return is accepted where reasonably possible. We may refuse returns of: opened chemical Products; Products with broken seals; Products that have been used, diluted or contaminated; Products that have been incorrectly stored; Products with altered or removed labels; personalised or specially manufactured Products; discontinued or clearance Products identified as non-returnable; Products that cannot legally or safely be returned through the selected carrier; or Products not purchased directly from Eight Motorcare. 20. Safe Use of Products The Account Holder is responsible for ensuring that Products are selected, stored, transported, handled and used safely and lawfully. The Account Holder must: read the Product label before use; follow all warnings, instructions and dilution guidance; review relevant safety data sheets; use suitable personal protective equipment; keep Products out of reach of children and animals; avoid mixing Products unless expressly instructed; store Products securely and at suitable temperatures; protect Products from contamination; comply with workplace health and safety requirements; carry out any required risk assessments; and train employees or contractors who handle the Products. The Account Holder must independently decide whether a Product is suitable for its intended use. Where appropriate, a Product should be tested on a small and inconspicuous area before wider use. We are not responsible for damage caused by: failure to follow instructions; excessive concentration or incorrect dilution; mixing incompatible Products; use on an unsuitable surface; inadequate testing; misuse; unauthorised modification; contamination; incorrect storage; freezing or excessive heat; use after the Product has materially deteriorated; or use contrary to a safety data sheet or Product label. 21. Chemical Information and Safety Data Sheets Safety data sheets and other safety information will be made available where legally required or otherwise appropriate. The Account Holder must ensure that relevant safety information is: accessible to employees and contractors; used when completing workplace risk assessments; retained for future reference; supplied to downstream business customers where legally required; and updated when replacement information is supplied. The Account Holder must not alter, conceal or contradict any hazard, safety, dilution, storage or disposal information supplied with a Product. 22. Reseller Obligations An Account Holder operating a Reseller Account must: resell Products only in a lawful manner; comply with all laws applying to its sales channels and customers; sell Products in their original sealed packaging unless we have expressly authorised otherwise; retain all original labels, warnings, instructions and batch information; store and transport Products appropriately; ensure Products remain in a saleable and safe condition; provide customers with legally required information; handle its own customer service, returns and complaints; avoid misleading or unsubstantiated Product claims; avoid making medical, environmental, safety or performance claims that we have not approved; cooperate with safety notices and recalls; keep reasonable records sufficient to identify affected stock where required; and notify us promptly of any serious safety complaint or suspected defect. The reseller is the seller under its contract with its own customer. Eight Motorcare is not a party to the reseller’s contract with its customer and is not responsible for promises, warranties or representations added by the reseller without our written approval. 23. Prohibited Reseller Activities Unless we have given prior written permission, a reseller must not: decant Products into other containers; dilute Products before resale; create its own mixtures using our Products; remove or replace Product labels; remove or obscure batch numbers; change Product names; modify packaging; represent itself as Eight Motorcare; claim to be our employee, agent or exclusive distributor; register our trade marks as a company name, domain name, social-media account or marketplace identity; manufacture counterfeit Products; suggest that an unauthorised Product has been manufactured or approved by us; export Products outside the United Kingdom; or supply Products where doing so would breach chemical, product-safety, transport or environmental laws. Written permission for one activity or Order does not create permission for future activities or Orders. 24. Trade Account Obligations A Trade Account Holder must use Products only in connection with its legitimate business activities. It must ensure that employees, contractors and anyone working under its control: receive suitable instructions and training; understand relevant Product hazards; have access to appropriate safety information; use suitable protective equipment; and follow the Product label and safety data sheet. A Trade Account Holder must not resell Products as standalone retail goods unless it has received our written approval or has been approved for a Reseller Account. Charging a customer for a professional service in which a Product is properly used does not by itself amount to prohibited resale. 25. Product Storage and Transport The Account Holder must store Products: upright and securely closed; in their original containers; away from children, animals, food and drink; away from incompatible materials; within any temperature limits stated on the label or safety data sheet; away from ignition sources where relevant; and in accordance with applicable fire, environmental and workplace rules. Where the Account Holder transports or arranges onward transport of Products, it is responsible for: choosing an appropriate carrier; complying with transport restrictions; using suitable packaging; preventing leaks and damage; providing required documentation; and complying with any dangerous-goods rules that apply. 26. Product Recalls and Safety Notices The Account Holder must notify us promptly if it becomes aware of: a suspected Product defect; unexpected contamination; serious leakage; incorrect labelling; an adverse safety incident; enforcement action relating to a Product; or circumstances that may require a Product withdrawal or recall. Where we issue a safety notice, withdrawal or recall instruction, the Account Holder must promptly: stop using and selling the affected Products; quarantine affected stock; follow our reasonable instructions; identify affected quantities and batch numbers; provide relevant stock and distribution information; communicate required information to affected customers; and return or dispose of Products as instructed. The Account Holder must not issue a public recall announcement using our name without consulting us unless immediate disclosure is legally required. 27. Marketing and Intellectual Property All trade marks, logos, Product names, photographs, designs, packaging, website content and marketing materials belonging to Eight Motorcare remain our intellectual property or that of our licensors. Approval as an Account Holder does not transfer ownership of any intellectual property. Resellers may use marketing materials that we provide or expressly approve solely to promote genuine Eight Motorcare Products. Marketing materials must not be: materially altered; used in a misleading way; used to promote counterfeit or third-party Products; used after account approval has ended where we require removal; or used in a way that damages or misrepresents the Eight Motorcare brand. The Account Holder must stop using our intellectual property where we reasonably require it to do so. 28. Confidentiality Non-public account prices, discount structures, promotional plans, commercial communications and account information supplied by us must be treated as confidential. The Account Holder may disclose confidential information: to employees or professional advisers who need it and are subject to confidentiality obligations; where required by law, a court or regulator; or with our written permission. This clause does not prevent a reseller from independently setting or publishing its own resale prices. 29. Product Warranties We warrant that, at the time risk passes, the Products will: materially correspond with their description; be of satisfactory quality; be reasonably fit for any purpose expressly confirmed by us in writing; and comply with legal requirements applying to their supply by us. We do not warrant that a Product will be suitable for a particular purpose that has not been expressly confirmed by us in writing. Advice, dilution examples, usage suggestions and website content are general guidance and do not replace the Account Holder’s own professional assessment, testing and risk controls. 30. Limitation of Liability Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of any obligation that cannot legally be excluded; liability for defective products where it cannot legally be excluded; or any other liability that the law does not permit us to exclude or limit. Subject to the paragraph above, Eight Motorcare will not be liable for: loss of profit; loss of revenue; loss of business; loss of anticipated savings; loss of goodwill; loss of opportunity; loss of contracts; loss or corruption of data; business interruption; or indirect or consequential loss. Subject to the exclusions above, our total aggregate liability arising from or connected with an Order will not exceed the total price paid to us for that Order. We are not liable for losses caused by: the Account Holder’s breach of these Terms; inaccurate information supplied by the Account Holder; misuse or unsuitable use of Products; failure to follow instructions or safety information; unauthorised alteration, dilution, relabelling or repackaging; improper storage or onward transport; promises or claims made independently by a reseller; delay caused by a carrier or event outside our reasonable control; or the acts or omissions of the Account Holder’s employees, contractors, customers or carriers. Each party has a duty to take reasonable steps to minimise losses arising from a breach. 31. Account Holder Responsibility The Account Holder is responsible for losses, claims, regulatory action, recall expenses and reasonable professional costs suffered by Eight Motorcare to the extent caused by the Account Holder’s: unlawful resale; unauthorised relabelling or repackaging; Product modification or contamination; misleading Product claims; breach of chemical or product-safety requirements; breach of intellectual-property rights; failure to pass on mandatory safety information; negligent storage or transport; or material breach of these Terms. This clause does not make the Account Holder responsible for losses caused by Eight Motorcare’s own negligence, breach of contract or unlawful conduct. 32. Suspension and Closure of Accounts We may suspend or close an account where: these Terms are breached; false or misleading information has been supplied; fraudulent or suspicious activity is identified; payment disputes are repeatedly raised without proper grounds; the account is shared or misused; Products are resold or used unlawfully or unsafely; Product labels or packaging are altered without approval; confidential pricing is improperly disclosed; the business ceases trading or appears insolvent; continued supply creates a legal, safety, reputational or commercial risk; or the account has been inactive for an extended period. Where reasonably possible, we will give notice and an opportunity to address a remediable breach. We may suspend an account immediately where necessary to protect customers, comply with law, prevent fraud or address an urgent safety concern. Closing an account does not affect: Contracts already completed; outstanding obligations; accrued rights; confidentiality obligations; intellectual-property protections; safety and recall responsibilities; or any clause intended to continue after closure. An Account Holder may request closure by contacting Info@eightmotorcare.co.uk. 33. Data Protection We will process personal information connected with account applications, Orders and business communications in accordance with our Privacy Policy and applicable UK data protection law. The Account Holder must ensure that it has authority to provide us with the personal information of its employees, representatives and delivery contacts. Each party is independently responsible for complying with the data protection obligations applying to its own business and customers. 34. Events Outside Our Control We are not responsible for delay or failure caused by an event outside our reasonable control. Such events may include: extreme weather; fire or flood; epidemic or pandemic; war, terrorism or civil disturbance; industrial action; carrier disruption; interruption of utilities or communications; cyberattack; government action; legal or regulatory changes; import or export restrictions; shortages of materials or packaging; and failure of suppliers or subcontractors caused by such an event. We will take reasonable steps to reduce the effect of the event and resume performance when reasonably possible. 35. Communications and Notices We may contact the Account Holder using the email address, telephone number, billing address or account messaging details provided to us. The Account Holder must keep its contact details current. Formal notices to Eight Motorcare should be sent to: Eight Motorcare Limited 47 London Road Kirton Boston Lincolnshire PE20 1JB Email: Info@eightmotorcare.co.uk 36. Changes to These Terms We may update these Terms to reflect changes to: our account programme; Products; prices or ordering processes; delivery arrangements; safety requirements; laws or regulations; or our business operations. Updated Terms will be published on our Website or presented to the Account Holder through its account. Changes will normally apply to Orders placed after the updated Terms take effect. We may require the Account Holder to accept updated Terms before placing another Order. 37. Transfer of Rights The Account Holder may not transfer its account, Contract or rights under these Terms to another person or business without our written approval. We may transfer our rights and obligations to another organisation as part of a genuine sale, restructuring or transfer of our business, provided this does not materially reduce the Account Holder’s contractual rights. 38. No Partnership or Agency Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise or agency arrangement. The Account Holder has no authority to: enter into contracts on behalf of Eight Motorcare; make commitments in our name; bind Eight Motorcare; represent that it is part of Eight Motorcare; or describe itself as our exclusive distributor unless we have agreed this in writing. 39. Entire Agreement These Terms, the accepted Order and any separate written terms expressly agreed by Eight Motorcare form the entire agreement relating to that Order. The Account Holder confirms that it has not relied on any statement, promise or representation that is not included in the Contract. Nothing in this clause excludes liability for fraud or fraudulent misrepresentation. Any terms contained in the Account Holder’s purchase order, email or other document will not apply unless expressly accepted by us in writing. 40. Waiver and Severability If we do not immediately enforce a right, this does not mean that we have waived it. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The invalid provision will be treated as modified to the minimum extent necessary to make it valid and enforceable where legally possible. 41. Third-Party Rights A person who is not a party to the Contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999. 42. Governing Law and Jurisdiction These Terms and every Contract are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms, an account or an Order. 43. Contact Details Questions about a Reseller Account, Trade Account or these Terms should be sent to: Eight Motorcare Limited 47 London Road Kirton Boston Lincolnshire PE20 1JB Email: Info@eightmotorcare.co.uk Telephone: 07787 084399