Privacy Policy

Last updated: 20 July 2026

1. Introduction

Eight Motorcare Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you:
 

• visit or use our website;

• create an account;

• purchase vehicle cleaning solutions, chemicals or other products from us;

• contact us with an enquiry;

• subscribe to marketing communications;

• request a refund or return; or

• otherwise interact with our business.

This policy also explains your rights under UK data protection law.

2. Who We Are

Eight Motorcare Limited is the controller responsible for the personal information covered by this Privacy Policy.

Our contact details are:

Business name: Eight Motorcare Limited
Address: 47 London Road, Kirton, Boston, Lincolnshire, PE20 1JB
Email: Info@eightmotorcare.co.uk
Telephone: 07787 084399

For any questions about this Privacy Policy or the way we use your personal information, please contact us using the details above.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Identity and contact information

This may include:
 

• your full name;

• billing address;

• delivery address;

• email address;

• telephone number; and

• company or business name, where applicable.
   

Order and transaction information

This may include:
 

• the products you order;

• quantities ordered;

• order numbers;

• purchase dates;

• delivery information;

• payment status;

• refunds and returns;

• discounts or promotional codes used; and

• correspondence relating to your order.
   

Payment information

Payments may be processed by third-party payment providers.

We do not normally receive or store your complete payment-card details. Payment providers may collect and process your card number, expiry date, security code and other payment information in accordance with their own privacy policies.

We may receive limited payment information, such as the payment method used, the last digits of a payment card, payment status and transaction reference.

Communications information

This may include:
 

• emails and messages you send to us;

• telephone enquiries;

• customer-service correspondence;

• complaints;

• refund and return requests;

• product reviews;

• survey responses; and

• records of any safety or product-related concerns you report.
   

Website and technical information

When you use our website, we may collect:
 

• your internet protocol address;

• browser type and version;

• device type;

• operating system;

• approximate location;

• time-zone setting;

• pages viewed;

• links clicked;

• referring website;

• dates and times of visits; and

• cookie and website-usage information.
   

Marketing information

This may include:
 

• whether you have agreed to receive marketing;

• your communication preferences;

• records of consent;

• records of marketing messages sent to you; and

• records of any unsubscribe request or objection.
   

Fraud and security information

We may collect information needed to identify and prevent fraud, misuse, payment disputes, unauthorised transactions or other security concerns.

4. How We Collect Personal Information

We may collect personal information directly from you when you:
 

• place an order;

• create an account;

• enter information at checkout;

• contact us by email, telephone, website form or social media;

• subscribe to marketing;

• submit a review;

• request a refund or return; or

• report a problem with a product.
   

We may also collect information automatically through cookies and similar technologies when you use our website.

We may receive information from third parties involved in providing our services, including:
 

• payment providers;

• website and e-commerce providers;

• postal and courier services;

• fraud-prevention providers;

• analytics providers;

• advertising platforms; and

• social-media platforms.
   

5. How and Why We Use Your Information

We will only use your personal information where we have a lawful reason to do so.

Processing and delivering orders

We use your identity, contact, payment and order information to:
 

• accept and process your order;

• take or confirm payment;

• provide order confirmations;

• package and dispatch your products;

• provide tracking or delivery updates;

• deliver your order by post or courier; and

• communicate with you about your order.
   

Our lawful basis is the performance of our contract with you.

Managing refunds, returns and customer service

We use your information to:
 

• respond to enquiries;

• provide customer support;

• process returns, refunds or replacements;

• investigate delivery problems;

• manage damaged or missing orders; and

• resolve complaints.
   

Our lawful bases are the performance of our contract with you, compliance with our legal obligations and our legitimate interest in providing effective customer service.

Product safety and regulatory matters

Because we sell vehicle cleaning solutions and chemical products, we may use your order and contact information to:
 

• respond to product-safety enquiries;

• investigate reported product problems;

• provide important safety instructions;

• issue product warnings or recall notices;

• identify customers who purchased an affected product;

• comply with product-safety, chemical, trading and transport requirements; and

• cooperate with regulators or public authorities.
   

Our lawful bases are compliance with our legal obligations and our legitimate interests in protecting customers and ensuring product safety.

Important product-safety, recall or regulatory messages are service communications and are not marketing communications.

Accounting, tax and legal records

We use order, payment and transaction information to:
 

• maintain accounting records;

• prepare and retain invoices;

• complete tax returns;

• respond to financial or regulatory enquiries; and

• comply with legal record-keeping requirements.
   

Our lawful basis is compliance with our legal obligations.

Preventing fraud and protecting our business

We may use identity, payment, technical and transaction information to:
 

• verify transactions;

• prevent and investigate fraud;

• detect suspicious activity;

• protect our website and systems;

• manage payment disputes or chargebacks;

• establish, exercise or defend legal claims; and

• enforce our terms and conditions.
   

Our lawful basis is our legitimate interest in protecting our customers, systems and business.

Operating and improving our website

We may use technical and website-usage information to:

• operate and maintain our website;

• identify technical problems;

• understand how customers use our website;

• improve website performance;

• improve our products and customer experience; and

• measure the effectiveness of our services.
   

Our lawful basis is our legitimate interest in operating and improving our online business. Where consent is legally required for cookies or similar technologies, we rely on your consent.

Marketing

Where permitted by law, we may use your contact details and order history to send information about:
 

• vehicle cleaning products;

• new products;

• special offers;

• discounts;

• promotions; and

• other products or services similar to those you have previously purchased.
   

We may rely on your consent or, where legally permitted, the existing-customer marketing exception sometimes known as the “soft opt-in”.

Where we rely on the soft opt-in, we will only market similar products or services and will give you a clear opportunity to opt out when your details are collected and in every marketing message.

You can unsubscribe at any time by:
 

• selecting the unsubscribe link in a marketing email;

• following the opt-out instructions in the message; or

• contacting us at Info@eightmotorcare.co.uk.

Stopping marketing communications will not stop essential messages about your account, order, delivery, payment, product safety, refund or return.

6. Our Lawful Bases

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We need to use your information to enter into or perform a contract with you, such as processing and delivering your order.

Legal obligation

We need to use your information to comply with a legal or regulatory obligation, including accounting, tax, product-safety and consumer-protection requirements.

Legitimate interests

We use your information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

Our legitimate interests may include:
 

• operating and improving our business;

• providing customer service;

• protecting our website and systems;

• preventing fraud;

• recovering money owed to us;

• managing complaints and disputes;

• understanding customer demand; and

• promoting similar products to existing customers where legally permitted.
   

Consent

We rely on your consent where required, including for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time. Withdrawing consent does not affect anything we lawfully did before consent was withdrawn.

7. What Happens if You Do Not Provide Information

We need certain personal information to process and deliver an order.

For example, we normally need your name, delivery address, email address and payment information.

If you do not provide the required information, we may be unable to accept, process or deliver your order.

8. Sharing Your Personal Information

We may share your information with trusted third parties where necessary to operate our business and provide your order.

These third parties may include:

Payment providers

Payment providers process payments, refunds and payment-security checks.

Postal and courier services

We provide delivery companies with information such as your name, delivery address, telephone number, email address and order-delivery information.

They use this information to deliver your order and provide delivery updates.

Website, hosting and e-commerce providers

These providers help us operate our website, online shop, customer accounts, order-management systems and email services.

IT and cloud-service providers

These providers may host, store, secure or back up business information.
Accountants and professional advisers

We may share information with accountants, insurers, solicitors, auditors and other professional advisers where reasonably necessary.

Fraud-prevention and security providers

We may share relevant information to prevent fraud, protect transactions and secure our systems.
Analytics and marketing providers

Where permitted by law, we may use analytics, advertising, email-marketing or social-media providers to understand website use and manage marketing.

Regulators and public authorities

We may share personal information with the Information Commissioner’s Office, HM Revenue and Customs, Trading Standards, product-safety authorities, law-enforcement agencies, courts or other public bodies where required or permitted by law.

Business transfers

If Eight Motorcare Limited sells, transfers or restructures all or part of its business, personal information may be disclosed to professional advisers, potential purchasers or new owners, subject to appropriate confidentiality and data-protection safeguards.

We do not sell your personal information to other organisations for their own marketing purposes.

9. International Transfers

Some of the organisations that provide our website, payment, email, analytics, cloud-storage or other technology services may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take steps to ensure that the information remains appropriately protected.

Depending on the destination and circumstances, these safeguards may include:
 

• UK adequacy regulations;

• the UK International Data Transfer Agreement;

• the UK Addendum to approved standard contractual clauses; or

• another lawful safeguard or exception permitted by UK data protection law.

You may contact us for more information about the safeguards used for relevant international transfers.

10. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:
 

• make the website function correctly;

• keep the contents of your shopping basket;

• remember your preferences;

• maintain website security;

• process orders;

• understand how visitors use the website;

• measure website performance; and

• support advertising or marketing.
   

Cookies that are strictly necessary for the website to operate may be used without consent where permitted by law.

We will ask for your consent before using non-essential cookies where consent is required.

You can manage your cookie choices through our website’s cookie banner and your browser settings.

Disabling certain cookies may affect the way our website works.