Postage & Delivery Policy Shipping Info

Eight Motorcare Returns & Refunds Policy
 

Last updated: 18 July 2026
 

At Eight Motorcare, we take pride in the quality of our products and want every customer to be completely satisfied with their purchase.

This policy explains how to return an item, request a refund, or report a problem with an order placed through our website. Nothing in this policy affects your statutory consumer rights.

Change-of-Mind Returns

You may cancel your order and request a return within 14 days of receiving your goods, without providing a reason.

To begin a return, contact us at Info@eightmotorcare.co.uk within the 14-day cancellation period. Please provide:
 

• Your full name

• Your order number

• The product or products you wish to return

• Your reason for returning the products, where applicable
   

Once you have notified us of your cancellation, the products must be returned within a further 14 days.
 

Returned products should be:
 

• In the condition in which they were received

• Securely closed and packaged

• In their original packaging wherever reasonably possible

• Complete with any labels, seals, accessories, and promotional items

• Free from contamination or damage caused after delivery
   

Products should not be diluted, mixed with another substance, transferred into another container, or used beyond what is reasonably necessary to inspect them.

You may inspect a product in the same way you reasonably could in a retail shop. However, we may reduce your refund where unnecessary handling or use has reduced the product’s value.

Return Delivery Costs
 

Unless a product is faulty, damaged, incorrectly supplied, or not as described, you will be responsible for the cost of returning it.

Where applicable, your original delivery charge will be refunded up to the cost of our standard delivery service. Additional charges paid for express, timed, or premium delivery services will not normally be refunded.

We recommend using a tracked delivery service and retaining proof of postage. Returned products remain your responsibility until they have been received by Eight Motorcare.

Returning Chemical Products Safely

Some automotive cleaning products may be subject to postal or carrier restrictions due to their ingredients or transport classification.

Please contact us before returning any chemical product so that we can provide appropriate return instructions.

Do not send products that are leaking, damaged, unsealed, or incorrectly packaged through a standard postal service.

All containers must be:
 

• Securely closed

• Stored and transported upright

• Protected against leakage or damage

• Packaged in accordance with the selected carrier’s requirements
   

Eight Motorcare cannot accept responsibility for products returned using an unsafe, unsuitable, or prohibited delivery method.
 

Faulty, Damaged or Incorrect Products
 

Please inspect your order as soon as possible after delivery.
 

Contact us promptly if a product is:
 

• Faulty or defective

• Damaged or leaking on arrival

• Incorrectly supplied

• Missing from your order

• Not as described
   

Please provide your order number, a description of the issue, and clear photographs where appropriate.

Do not dispose of the affected product or its packaging unless we advise you to do so.

Where a product is confirmed to be faulty, damaged, incorrectly supplied, or not as described, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, refund, repair, or price reduction.

Eight Motorcare will cover reasonable return costs where the return is required because of a faulty, damaged, or incorrectly supplied product.

Refunds
 

Returned products will be inspected after they have been received.

Approved refunds will be issued to the original payment method within 14 days of:
 

• Receiving the returned products; or

• Receiving satisfactory evidence that the products have been returned, where applicable
   

Your bank, card provider, or payment service may require additional time to credit the funds to your account after the refund has been processed.

We may make a reasonable deduction from the refund where a product has been handled or used beyond what is necessary to inspect it and its value has consequently been reduced.

Products That Have Been Used or Altered
 

Unless a product is faulty or your statutory rights otherwise apply, we may be unable to provide a full refund for products that have been:
 

• Used beyond reasonable inspection

• Partially or fully consumed

• Diluted or mixed with another substance

• Contaminated

• Transferred into another container

• Damaged after delivery

• Returned incomplete

• Stored or transported incorrectly
   

Any deduction will reflect the reduction in the product’s value and will only be made where permitted by law.
 

Exchanges
 

We do not currently offer direct exchanges for change-of-mind returns.

Where a return is approved, a refund will be issued and you may place a new order for the required product.

Faulty, damaged, or incorrectly supplied products may be replaced where appropriate and subject to availability.

Order Cancellations Before Dispatch

To cancel an order before it has been dispatched, please contact us as soon as possible.

We will make every reasonable effort to stop the order. However, we cannot guarantee cancellation once an order has entered the packing or dispatch process.

Where the order has already been dispatched, it must be returned in accordance with this policy.

Business and Trade Customers
 

The statutory cancellation rights available to consumers may not apply to purchases made wholly or mainly for business, trade, or professional purposes.

Returns from business and trade customers must be agreed with Eight Motorcare in advance and may be subject to separate commercial terms.

Contact Eight Motorcare

To cancel an order, arrange a return, or report a problem, please contact:

Eight Motorcare Email: info@eightmotorcare.co.uk Telephone: 07787084399 Returns address: 47 London Road, Kirton, Boston, Lincolnshire. PE20 1JB
 

Please contact us before returning any products, particularly chemical products or damaged containers.